Privacy Policy

Effective Date: JUNE 2025

Last Updated: JUNE 2025

Kleanova (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at https://book.kleanovadmv.com or via our services. It also outlines your privacy rights under applicable laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), California Online Privacy Protection Act (CalOPPA), and Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

When you interact with us, we may collect the following types of information:

• Personal Information: Name, email address, phone number, physical address (if provided through forms, bookings, or inquiries).

• Service Information: Service preferences, special instructions, service location.

• Payment Information: We do not store your payment details; payments are securely processed via third-party providers.

• Usage Data: IP address, browser type, device information, referring website, pages visited, and cookies or similar tracking data.

• Location Data: If you enable location-based services.

• Marketing Preferences: Records of your opt-in consent for receiving SMS and email marketing communications, and your preferences regarding those communications.

We collect this information directly from you or automatically through cookies and analytics tools.

2. How We Use Your Information

We process your personal data for the following purposes, based on one or more lawful bases (e.g., performance of a contract, legitimate interest, your consent, or legal obligation):

• To provide and manage our cleaning services.

• To schedule appointments and communicate with you about your service.

• To respond to inquiries and provide customer support.

• To improve our website, services, and marketing efforts.

• To send you promotional emails and SMS messages (with your prior consent) about relevant services and offers.

• To comply with applicable laws and protect our rights.

We comply with GDPR, TCPA, CAN-SPAM, CTIA, and other laws regulating marketing communications:

• We will only send you SMS and email marketing if you have expressly opted in.

• All marketing communications will clearly identify us and include easy opt-out instructions.

• We respect your preferences and limit the frequency of marketing messages.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Personalize your experience.

• Analyze website traffic and usage trends.

• Deliver relevant advertisements and marketing.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Please note some features of our website may not function properly without cookies.

4. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Trusted partners who help operate our website, process payments, deliver services, send communications, or perform analytics.

• Legal Obligations: When required by law or to protect our legal rights and business operations.

• Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third-party service providers are required to safeguard your information and use it only for the purposes we specify.

5. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• Encrypted payment transactions.

• Secure servers and data storage.

• Access controls and internal policies limiting data access.

However, no system is completely secure, and we cannot guarantee absolute security of your data.

6. Your Privacy Rights

Depending on where you live, you may have the following rights:

Under GDPR (EU/EEA):

• Right to access, correct, or delete your personal data.

• Right to restrict or object to processing.

• Right to data portability.

• Right to withdraw consent at any time.

• Right to lodge a complaint with a supervisory authority.

Under CCPA & CalOPPA (California):

• Right to know what personal information we collect and how we use it.

• Right to request deletion of your personal data.

• Right to opt-out of the sale of personal information (we do not sell your information).

• Right to non-discrimination for exercising your privacy rights.

To exercise your rights, including opting out of SMS or email marketing, please email us at [email protected] or follow the opt-out instructions included in each message.

7. Do Not Track & Do Not Sell

Our website does not respond to browser “Do Not Track” signals.

We do not sell your personal information to third parties, as defined under the CCPA.

8. International Transfers

If you are accessing our services from outside the United States, please note your information may be transferred to and processed in countries that may not provide the same level of data protection as your home jurisdiction. We take steps to ensure appropriate safeguards are in place.

9. Children’s Privacy

Our website and services are not directed at children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children.

10. Marketing Communications Guidelines

We are committed to responsible and compliant SMS and email marketing practices:

• Consent: We only send marketing messages to individuals who have expressly opted in.

• Transparency: All messages clearly identify us and include a simple opt-out method (e.g., 'Reply STOP' for SMS or 'Click to unsubscribe' for email).

• Relevance & Frequency: Messages are relevant to your preferences and limited in frequency.

• Compliance: We adhere to the TCPA, CAN-SPAM Act, CTIA Messaging Principles, and applicable privacy laws.

• Content Standards: Messages are clear, concise, and sent during reasonable hours. For more details on our marketing practices, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date. Continued use of our website or services signifies your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Kleanova

📧 Email: [email protected]

📞 Phone: +1 571-777-0771

🌐 Website: https://book.kleanovadmv.com